1. Made to Order items are items specifically ordered and paid for by a client in advance.
  2. Items can take between 4-6 weeks to land if not sooner – it depends on the volume of our orders at any given time and the manufacturing time.
  3. Prices are current but may vary according to ROE, Import and Vat Duties (prices will not vary more than R 100.00 at most at any given time).


4. Refund & Cancellation

We are confident you will be happy with your selection and order. Still If you wish to modify your order, please send an email to info@kaleidogems.co.za. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified. All custom order pieces are final sale.

  1. Before placing an order you shall check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item’s description.
  2. Kaleidogems assume responsibility for a shipment while the item(s) is/are in our possession. Upon delivery of the item to The Courier Guy, the laws and regulations of the shipper become the regulating laws of the shipment. Kaleidogems will not be held responsible for lost or delayed shipments after delivery to the shipping carrier and that are the fault of anyone but Kaleidogems.